Support
There are multiple ways to get Cavas support. We highly encourage all Canvas-related questions to be directed to our 24/7 WFU- dedicated Canvas support channels. For questions relating more to how to best use Canvas in your classes, reach out to your Canvas Contact.
24/7 WFU-Dedicated Canvas Support
- Get answers from our 24/7 WFU-dedicated support line at 833.383.5792
- Use the Canvas Support Live Chat to get questions answered quickly.
- Browse the Canvas Guides to see our frequently answered questions.
- Submit a ticket to Canvas Support to let us know about your issues.
WFU Canvas Contact
Canvas Contacts are resources in dedicated areas who are able to assist.
| Area | Canvas Contact |
| College of Arts & Sciences | Instructional Technologists |
| Online Counseling | Help Center http://wakeforest.echelp.org/ |
| School of Business | School Business Help Desk |
| School of Divinity | IS Service Desk |
| School of Law | Law School Help Desk |
Common Questions & Answers
Sometimes, questions that seem Canvas-related really deal with your WFU Account or periphery systems. To best answer your questions or resolve your issues, please read through the following questions to determine where to go for the speediest support.
All
- How do I access Canvas at Wake Forest University?
- You can visit canvas.wfu.edu and select the Log in to Canvas button or bookmark https://wakeforest.instructure.com/. This URL is the same for the College (undergraduate and graduate), School of Business, School of Divinity, School of Law.
- How do I reset a password for a non-WFU Canvas guest user?
- Canvas support can show them how to reset their password. Please do not reset their password for them.
- How do I get help using web conferencing tools within my canvas course?
- For assistance with Kaltura or Zoom or Google Meet, please contact the IS Service Desk at help@wfu.edu or 336.758.4357 or via chat at is.wfu.edu.
- I need additional storage space.
- Your Canvas course storage quota is 1 GB, and your personal quota is 50mb. Additional space is not available within Canvas. Please refer to this matrix to compare the different cloud storage options available to you.
Faculty
- How do I create a new course?
- All academic course shells are created automatically one semester in advance. All faculty get a sandbox environment automatically assigned to them.
- Is there a template I can use for my course?
- Yes, there are options available in the Wake Forest Commons in Canvas. This link explain what Canvas Commons is and how to use it.
- How can I change my display name?
- Contact Canvas Support. You may also update your preferred name in Workday, which will reflect in many systems across campus, including Canvas.
- How can I combine several sections into one Canvas course (also known as cross-list sections)?
- You can refer to this guide to assist you in cross-listing your courses. Please understand that cross-listing courses will result in the loss of existing student submissions.
- To remove the section name from your Canvas course title, reach out to your department’s Canvas contact.
- What if I need to create a project site?
- To request a project site, use this Request Form. Be prepared to indicate a strong case why you another Canvas shell. We recommend Google Classroom, Google Sites, or WakeSites for project sites.
- I need help with an external tool integration (LTI).
- Please see our list of current integrations. If you need assistance with one of these tools, please contact the vendor.
- If you need an additional tool integrated, please submit a ticket via AskDeac.
- How do I add a student, TA, or guest to my course?
- If a student is missing from a course, please contact the school’s registrar office. Do not add a student manually to a course.
- Refer to this guide to add a teaching assistant (TA).
- To add a guest to your course, contact your school’s help desk.
- How do I enter a final grade?
- You cannot add a final grade into Canvas, you will need to do so through the Student Information System (SIS), Banner. Enter midterm or final grades by accessing WIN → Enter Grades.
Students
- I have added or dropped a course but do not see it reflected in Canvas, what should I do?
- After adding or dropping a course in the Registration Portal, registration.wfu.edu, please allow two hours for the registration update to be reflected in Canvas. Any other registration questions can be directed to the Office of University Registrar.
- It has been more than 2 hours since I added or have been added to a course and I do not see it in Canvas.
- If you still do not see your course, contact your instructor, who will contact the registrar on your behalf.
- How do I get assistance with an external tool integration (LTI) that my professor is using in their course?
- If you are needing help with one of these LTI’s, contact the respective vendor.
- How do I get a transcript?
- You cannot access an official or unofficial transcript through Canvas, you will need to request one through WIN → Virtual Campus → Request a Transcript.
- Where can I see my final grade?
- You cannot access your final grades in Canvas. Visit WIN to see your final grade after the semester concludes.